HARD Message Board

I am extremely livid about what happened to me and what I heard had happened to many other people. It turns out that they never sent Saturday's ticket out to many who purchased the 2day-passes and had them mailed to their houses in order to make things quicker by skipping will call altogether. You really shouldn't put the words "2day-pass" on a ticket if it doesn't work for two days. And for customer service to do nothing at all about this, is an outrage. You should be able to trust that when you buy something from a company they won't rip you off. Something needs to be done about this.

Wait...what happened? lol

I purchased a 2day-pass and had them send them to my house through the mail, but they never sent me my Saturday ticket. I had no idea until I got to the gate. I thought that the one ticket was for both nights since it said "2day-pass". When I went to the customer service tent they wouldn't even try to help.

That's weiiird! Wow, I'm sorry. What the fuck how could they do that to you?

yeah this also happened with someone in front of me in line! it was blue and the guy was like "sorry blue is for tomorrow, come back tomorrow". i thought that was crazy! yeah gary definitely needs to handle this, that's messed.

My friend got both of his tickets will-call, and the people at will-call claimed they were mailed to him. He had to sneak in both days (and somehow succeeded) I also heard of this happening to someone else. That really sucks.

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